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Programs & Policies

Lost Or Stolen Phone Replacement

Maybe we can help. Just tell us what’s wrong.

My phone is broken

New phones come with a one-year warranty. So if you meet the manufacturer's requirements, contact us and we can replace your phone for free.
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My phone was lost or stolen

If your phone breaks or is lost or stolen, don’t panic. Take another look around and try to find your phone.

If you still can’t locate it, let us know right away and we’ll suspend your account to protect your balance. We can usually offer you a replacement phone at a really low price and can send it to you in just a few days. We’ll also transfer any remaining balance in your account to your replacement phone.
Report a Lost Phone

My battery or charger isn’t working right

New batteries and chargers are both covered by a one-year warranty. So if you meet the manufacturer’s requirements, contact us and we can get you a replacement for free.
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If it's been longer than that, you can buy a replacement from our website.
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It’s something else

In that case, check out our FAQs. You can find help with lots of phone-related issues there.
Go to FAQs

For technical questions, you can find answers in your phone’s user manual.
Download it here